Refund Policy

Our promise

FlashVerify is a reseller of services provided by third parties. Because of that, we cannot always control whether an SMS arrives or whether a boost delivers as expected. This policy explains clearly when you get a refund and when you don't.

SMS verification orders

When you buy an SMS verification number, you are paying for a working number and a code to be delivered within a stated time window.

• No SMS received within 20 minutes → automatic full refund of the amount you paid to your FlashVerify balance.
• SMS received → no refund. The service has been delivered.
• You entered the number incorrectly or the platform rejected it → no refund, because the code was successfully received.
• You cancelled the order while it was still waiting → full refund if the SMS never arrived; no refund if it arrived just before you cancelled.

Social media boost orders

Boosts are delivered by third-party providers. Delivery times and refill guarantees depend on the specific service you chose.

• If the provider fails to deliver the order at all → full refund to your balance.
• If the provider delivers less than 100% → partial refund based on the amount delivered.
• If a platform removes the boost within the refill window → we will re-deliver or refund the affected amount.
• If you provided a wrong link, wrong username, or a private account → no refund.
• After the refill window has passed → no refund, even if the numbers drop later.

Deposits

Deposits into your FlashVerify account are not refundable once they have been used to buy a service. If you have unused balance that you no longer want, contact us at flashverify.support@gmail.com and we will review it case by case. Refunds of unused balance are sent to the Nigerian bank account you saved under "Refund bank details" in your dashboard.

Bonus and referral credit

The ₦1,000 welcome bonus and any referral earnings are promotional credit. They cannot be refunded for cash and are removed if your account is closed for breaking our Terms of Service.

How refunds are paid

• To your FlashVerify balance: for order-level refunds (SMS not received, boost not delivered). This happens automatically.
• To your Nigerian bank account: for refunds of unused deposit balance, when requested. You must first save your bank details under "Refund bank details" in your dashboard.

Bank refunds are usually processed within 1–3 business days after approval.

What is not refundable

• Completed SMS verifications where the code was received.
• Completed social boost orders where the delivery hit the promised amount and the refill window has passed.
• Amounts lost because you provided wrong information.
• Welcome bonus and referral credit.
• Accounts closed for breaking our Terms of Service.

Disputes

If you believe a refund is due and it was not credited, contact us within 7 days of the affected order. Email flashverify.support@gmail.com with:

• Your account email.
• The order reference (shown on your Transactions page).
• A short description of what went wrong.

We will review and respond within 3 business days.

Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top will change when we do.